Shipping policy
Last updated: 30 October 2026
Same day, packed like it matters
Order before 16:00 on a weekday and your order ships the same day. Order later, or at the weekend, and it goes out the next working day. We ship Monday to Friday, not on Dutch public holidays.
What happens after you order
- Payment in. You get an order confirmation by email. We start as soon as your payment has come in.
- Packed. We check the product, seal and corners included, and pack it.
- Shipped. The parcel goes to the carrier and you get an email with your tracking link.
- On its way. From there the carrier keeps you posted through the tracking link.
Pre-orders ship as soon as the product comes in, on their own unless you ask us to hold them with something else (article 8 of our Terms of Service).
Rates and delivery times
| Destination | Cost | Delivery |
|---|---|---|
| Netherlands | €9.95, free from €250 | 1 to 2 working days |
| Belgium | €9.95 | 2 to 3 working days |
| Germany | €9.95 | 2 to 4 working days |
| France, Luxembourg, Austria | €9.95 | 3 to 6 working days |
| Rest of the EU | €16.95 | 4 to 10 working days |
Delivery times count from the day your parcel ships. They're what the carrier usually manages, not a guarantee, and they run longer around holidays and big releases. You see the exact cost at checkout before you pay. We don't ship outside the EU yet.
Free shipping
Free shipping applies to orders delivered in the Netherlands with an order total of €250 or more, counted after any discount code. It's applied automatically at checkout. A pre-order that ships on its own later doesn't add new shipping costs.
Packaging
Every order goes in a sturdy outer carton with padding, never just a mailer bag. Sealed boxes travel with their corners protected and don't move around inside. The parcel itself is plain: no product names on the outside.
Nobody touched your packs
We never open, weigh or search packs before they ship. Not one, not ever. Weighing and searching packs ruins the hobby for everyone, and we can't stand it either.
Tracking
You get a tracking link by email as soon as your parcel ships. No email? Check your spam folder, or mail support@thetruechase.com with your order number.
Lost or damaged
Until the parcel is delivered, it's our risk. Hasn't it arrived 5 working days after the expected date, or does the tracking stop moving? Mail support@thetruechase.com and we'll chase the carrier. If it's lost, we send a new one or refund you in full.
Parcel looks damaged? Take a photo before you open it, and mail us within 14 days of delivery with photos of the outer box and the product. See our Refund Policy.
Wrong address
Check your address at checkout. Spotted a mistake? Mail us right away: as long as the parcel hasn't shipped, we'll change it. If a parcel comes back because the address was wrong or it wasn't picked up, we'll ship it again at the cost of a new shipment, or refund the order minus the shipping costs.
Customs and VAT
Within the EU there's no customs and nothing extra to pay: our prices include Dutch VAT.